Privacy Policy

Last Updated: July 1, 2025

AlFragancia (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.alfragancia.com, make a purchase, or engage with our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following categories of personal and non-personal information:

a) Personal Information

When you register, purchase, or contact us, we may collect:

  • Full Name

  • Email Address

  • Mobile Number

  • Billing and Shipping Address

  • Payment information (processed securely via third-party payment gateways)

  • Account login credentials (if applicable)

b) Non-Personal Information

  • IP Address

  • Browser type and version

  • Device details

  • Date/time of visit

  • Referring and exit pages

  • Clickstream data and usage behavior

How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders

  • To manage your account and provide customer support

  • To send order confirmations, invoices, delivery updates, and notifications

  • To personalize user experience

  • To improve our website, products, and services

  • To send promotional emails, offers, or newsletters (you may opt out anytime)

  • To comply with legal obligations

Sharing of Your Information

We do not sell or rent your personal information. We may share your information with:

  • Payment Gateway Providers – to process secure transactions

  • Logistics/Courier Partners – to deliver your orders

  • IT and Hosting Providers – for website functionality and data storage

  • Legal Authorities – if required by law, regulation, or court order

All third-party service providers are bound by data confidentiality agreements.

Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

  • Enhance user experience

  • Remember user preferences

  • Analyze website traffic and performance

  • Serve personalized content and offers

You can control or delete cookies through your browser settings. Disabling cookies may affect some features on our website.

Data Security

We implement industry-standard security measures including:

  • SSL (Secure Socket Layer) encryption

  • Regular server and platform updates

  • Limited access to personal information within our organization

Despite our best efforts, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

  • Access your personal information

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (subject to legal and transactional constraints)

  • Opt out of marketing communications

You can exercise these rights by contacting us at: [support@yourwebsite.com]

Retention of Data

We retain your personal information only as long as necessary to fulfill the purpose for which it was collected and to comply with applicable laws, including tax and accounting requirements.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content, policies, or practices of these external sites.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date. Continued use of the website after such changes constitutes your acceptance of the revised Privacy Policy.

Grievance Officer (As per IT Act, 2000)

In compliance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Name: [Grievance Officer’s Name]
Email: [grievance@yourwebsite.com]
Phone: [+91-XXXXXXXXXX]
Address: [Business Address, City, India]

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

AlFragancia
Email: [support@yourwebsite.com]
Phone: [+91-XXXXXXXXXX]
Address: [Registered Business Address]