Last Updated: July 1, 2025

At AlFragancia, we take pride in offering high-quality perfumes and attars. Due to the personal and hygienic nature of our products, we follow a strict but fair cancellation and refund policy in compliance with Indian consumer protection laws.

Order Cancellation

a) Cancellation Before Dispatch

• You may cancel your order within 2 hours of placing it, or before the order is shipped, whichever is earlier.

• To request cancellation, please contact us at [support@yourwebsite.com] or call us at [+91-XXXXXXXXXX] with your order details.

• If the order has not been processed or dispatched, we will cancel it and initiate a full refund to your original payment method within 5–7 business days.

b) Cancellation After Dispatch

• Orders cannot be cancelled once they have been shipped or are in transit.

• If you refuse delivery, a shipping and handling fee may be deducted from your refund.

Return & Replacement Policy

a) Eligible Cases for Return or Replacement

Returns or replacements are only accepted under the following conditions:

• You received a damaged product.

• You received the wrong item.

• The product is leaking or defective.

Note: Due to hygiene and authenticity concerns, we do not accept returns for reasons such as dislike of fragrance, change of mind, or opened/used products.

b) Return Request Process

• Email us at [support@yourwebsite.com] within 48 hours of delivery.

• Include:

  • Your order ID

  • Description of the issue

  • Unboxing video and clear photos of the product (mandatory for processing)

c) Return Conditions

• The product must be unused, sealed, and returned in its original packaging.

• Returns are subject to inspection and approval.

Refund Process

a) Refund Eligibility

Refunds will be issued only if:

• The product was cancelled before dispatch.

• The item is approved for return due to damage, defect, or wrong delivery.

b) Refund Timeline

• Once approved, the refund will be processed within 7–10 business days to your original payment method.

• Shipping charges (if applicable) are non-refundable unless the error was on our part.

Non-Returnable/Non-Refundable Items

The following are not eligible for return or refund:

• Opened or used bottles

• Products damaged due to misuse or neglect

• Free gifts or promotional items

• Fragrance disliked or perceived as different by the customer (scent is subjective)

Exchange Policy

• Exchanges are allowed only in case of a wrong product being shipped.

• Replacement will be sent after the returned product is received and verified.

Grievance Redressal

If you’re not satisfied with the resolution, you can contact our grievance officer:

Grievance Officer: [Name]
Email: [grievance@yourwebsite.com]
Phone: [+91-XXXXXXXXXX]
Address: [Your Registered Business Address]

Policy Updates

We reserve the right to update or modify this policy at any time. Changes will be reflected on this page with a revised “Last Updated” date. Continued use of the website after changes constitutes your acceptance of the revised policy.

Contact Us

For questions about cancellations, returns, or refunds, please contact:

AlFragancia
Email: [support@yourwebsite.com]
Phone: [+91-XXXXXXXXXX]