Last Updated: August 22, 2025

At AlFragancia, we are committed to delivering high-quality perfumes and attars. Due to the personal, hygienic, and consumable nature of our products, all sales are considered final. This policy is in compliance with the Consumer Protection Act, 2019 and applicable Indian e-commerce regulations.

Order Cancellation

• Once an order has been successfully placed on our website, it cannot be cancelled.

• We do not allow cancellations after order confirmation, as products are immediately allocated and prepared for dispatch.

• In rare cases, if the order has not yet been processed or dispatched, you may request cancellation within 1 hour of placing the order by contacting us at:

  • Email: info@alfragancia.com

  • Phone: +91 98731 79262

• If approved, a full refund will be initiated to your original payment method within 5–7 business days.

Return & Replacement Policy

As per standard hygiene and authenticity guidelines, perfumes and attars are strictly non-returnable and non-exchangeable.

However, a return or replacement will be accepted only under the following condition:

• You received the wrong product.

To raise a request, you must notify us within 12 hours of delivery at info@alfragancia.com, along with:

• Your order ID

• Clear photos and/or an unboxing video of the issue (mandatory for verification)

Approved cases will be eligible for either a replacement or a refund to the original payment method.

Exchange Policy

• Exchanges are not allowed, except in cases where the wrong product was delivered.

Policy Updates

We reserve the right to update or modify this policy at any time. Changes will be reflected on this page with a revised “Last Updated” date. Continued use of the website after changes constitutes your acceptance of the revised policy.

Contact Us

For questions about cancellations, returns, or refunds, please contact:

Email: info@alfragancia.com
Phone: +91 98731 79262
Address: South East Delhi, Delhi, India