Our Location
Jamia Nagar, New Delhi, India - 110025
Shipping and Delivery
Last Updated: July 1, 2025
At AlFragancia, we aim to deliver your perfumes and attars promptly, safely, and in perfect condition. This Shipping and Delivery Policy explains how we handle order processing, dispatch, shipping charges, timelines, and delivery coverage across India.
Delivery Coverage
We currently deliver across most pin codes in India through trusted courier partners. You can check delivery availability to your location during checkout.
Order Processing Time
All orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays).
Orders placed after 5:00 PM IST or on non-working days will be processed the next business day.
Shipping Charges
Free Shipping is available on orders above ₹[Insert amount, e.g., ₹999].
For orders below the free shipping threshold, a flat shipping fee of ₹[Insert amount] will apply.
Shipping charges (if applicable) will be clearly mentioned at checkout before you confirm your order.
Estimated Delivery Time
| Location Type | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–4 business days |
| Tier 1 & 2 Cities | 3–5 business days |
| Remote Areas | 5–8 business days |
Note: Delivery timelines are estimates and may vary due to unforeseen factors such as weather conditions, courier delays, holidays, or local restrictions.
Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email/SMS with your tracking ID and courier partner details.
You can track the shipment via the courier partner’s website or through your account on our website.
Delivery Attempts
Our courier partners will make up to 3 attempts to deliver your order.
If the delivery fails after multiple attempts due to an incorrect address, unavailability, or refusal to accept, the package will be returned to us.
In such cases, re-shipping charges may apply.
Address and Contact Details
Please ensure that:
Your shipping address and PIN code are correct and complete.
A valid phone number is provided so the courier can contact you if needed.
We are not responsible for delays or non-delivery due to incomplete or incorrect address details.
Packaging and Safety
All products are packed with care to ensure they reach you in perfect condition. Fragile bottles are bubble-wrapped or packed in cushioning material before being boxed and sealed securely.
Delays and Exceptions
We shall not be held responsible for shipping delays caused by:
Natural disasters
Government restrictions
Strikes or lockdowns
Courier partner delays
Incorrect or incomplete delivery information
International Shipping
Currently, we do not offer international shipping. We only serve customers within India.
Contact for Shipping Support
If you experience any issues with delivery or need further assistance, please contact us:
AlFragancia
Email: [support@yourwebsite.com]
Phone: [+91-XXXXXXXXXX]
Working Hours: Monday–Saturday, 10:00 AM – 6:00 PM
Policy Updates
We reserve the right to update or modify this Shipping and Delivery Policy at any time without prior notice. Changes will be posted on this page with a revised “Last Updated” date.