Shipping and Delivery

Last Updated: July 1, 2025

At AlFragancia, we aim to deliver your perfumes and attars promptly, safely, and in perfect condition. This Shipping and Delivery Policy explains how we handle order processing, dispatch, shipping charges, timelines, and delivery coverage across India.

Delivery Coverage

We currently deliver across most pin codes in India through trusted courier partners. You can check delivery availability to your location during checkout.

Order Processing Time

All orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays).
Orders placed after 5:00 PM IST or on non-working days will be processed the next business day.

Shipping Charges

Free Shipping is available on orders.

Estimated Delivery Time

Location Type	Estimated Delivery Time
Metro Cities	2–4 business days
Tier 1 & 2 Cities	3–5 business days
Remote Areas	5–8 business days

Note: Delivery timelines are estimates and may vary due to unforeseen factors such as weather conditions, courier delays, holidays, or local restrictions.

Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email/SMS with your tracking ID and courier partner details.
You can track the shipment via the courier partner’s website or through your account on our website.

Delivery Attempts

Our courier partners may make 1 to 2 attempts to deliver your order.
If the delivery fails after multiple attempts due to an incorrect address, unavailability, or refusal to accept, the package will be returned to us.
In such cases, re-shipping charges may apply.

Address and Contact Details

Please ensure that:

Your shipping address and PIN code are correct and complete.
A valid phone number is provided so the courier can contact you if needed.

We are not responsible for delays or non-delivery due to incomplete or incorrect address details.

Packaging and Safety

All products are packed with care to ensure they reach you in perfect condition.

Delays and Exceptions

We shall not be held responsible for shipping delays caused by:

Natural disasters
Government restrictions
Strikes or lockdowns
Courier partner delays
Incorrect or incomplete delivery information

International Shipping

Currently, we do not offer international shipping. We only serve customers within India.

Policy Updates

We reserve the right to update or modify this Shipping and Delivery Policy at any time without prior notice. Changes will be posted on this page with a revised “Last Updated” date.

Contact for Shipping Support

If you experience any issues with delivery or need further assistance, please contact us:

Email: info@alfragancia.com
Phone: +91 98731 79262
Address: South East Delhi, Delhi, India